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Refund policy

Gratitude Glass Jars are handmade glass jars, lovingly created by artisans using techniques that are centuries old. Creating a unique glass jar that varies in appearance. I chose this method of production instead of a mass producing line, to reflect with my personal belief that we too are all unique individuals. Full of imperfections and character flaws, but beautiful none the less if we allow ourselves to shine and identify with our true authentic selves. 

Our hand-blown glass may therefore reveal slight imperfections in the form of air bubbles which have become trapped when blowing the glass, pontil and hand tool marks, swirl and glass pattern irregularities, or even a slightly asymmetrical form. These irregularities are intentional and not considered as defects. Revealing a skilled human artisan produced the glassware one at a time. 

Complying to all USA and Australian Federal Laws, we will honor a replacement or full refund of your glass jar if broken during the shipping process at our cost, inclusive of postage fees. We will also honor a replacement or full refund for products deemed to be faulty, or inferior products that do not meet quality standards at our cost, inclusive of UPS postage fees. If you find your glass jar to be broken or inferior, please contact customer service via our online page Contact US form to action. We also provide for full refunds of the price of the jars only within 30 days of purchase, for change of mind purposes. FedEx or UPS shipping costs for change of mind refunds are to be borne by the customer. 

Returns must be sent via FedEx or UPS to the warehouse details provided, not via standard postal services due to the higher chance of breakages. All returned parcels remain the responsibility of the purchaser until received by Gratitude Glass Jars. A refund will be provided to you by crediting your original method of payment once the returned jars are received. Please note that cash refunds will not be provided under any circumstances. 

Item(s) purchased within the United States of America can only be returned to our United States of America warehouse. Items purchased within the Australian store can only be returned to our Australian warehouse. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. 


We are currently located in both the United States and Australia and can ship to virtually any International address in the world. We work with International Postage providers to do this and will always organise cost effective shipping rates for our customers. At the time of check out, if you are unhappy with the shipment rate that automatically appears, please contact us via the Contact Us page and we will work with you directly.



We organise bulk shipments for many of our customers & corporate clients. Please contact us via the Contact Us form if you would like to organise a bulk order and we will organise cost effective, bulk deliveries. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.